We architect the AI-native operation.

Augmentation Consulting Group works as your external AI architects. We map how work actually moves through your company, redesign it around agentic workflows, and build the systems that run it.

The shift

AI is becoming part of how work gets done.

Not a tool on the side, but a working layer of the business: people, data, and AI agents operating as one connected system. Getting there is an architecture problem before it's a software problem.

Where most companies start

Most operations weren't designed. They accumulated.

Tools, spreadsheets, handoffs, and knowledge that lives in a few people's heads. Bolting AI onto that doesn't fix it. It just runs the mess faster.

Map

We start with how work really moves.

Process mining and working sessions with your operators reconstruct your real workflows: every handoff, rework loop, and exception, not the version in the org chart.

Architect

Then we design the agentic layer.

We decide which work belongs to people and which to AI agents, how they hand off to each other, and what data access, approvals, and guardrails every step needs.

Operate

And we build it to keep improving.

What we deploy is monitored, measured, and refined in cycles, so the operation keeps getting better after launch instead of drifting back.

Process discipline, built into AI systems.

We pair Lean Six Sigma process rigor with modern AI deployment, so the change holds long after the engagement ends.

One practice, three layers of work.

Strategy decks and off-the-shelf tools each solve half the problem. We cover the whole path, from understanding the process to running the system that replaces it.

Map

See the operation as it is

We use event log data and structured discovery to show where time, cost, and quality are lost, and where automation will actually pay off.

  • Process mining
  • Workflow discovery
  • Conformance analysis
  • Bottleneck and rework diagnosis
Architect

Design how people and agents work together

We turn what we found into a target operating design: agentic workflows, predictive models, the systems to run them on, and a roadmap to get there.

  • AI readiness assessment
  • Agentic workflow design
  • Predictive analytics systems
  • System selection
  • Deployment roadmap
Build and operate

Ship it, then keep tuning it

We build the software your process needs, integrate it with the stack you already have, and refine it as your operation changes.

  • Custom AI and ML systems
  • Automation platforms
  • Operational dashboards
  • Continuous optimization

See the full service detail

The operational intelligence framework

Five phases, each with a concrete deliverable, so you always know what you're getting next.

Discovery

A deep assessment of your current operations, technology stack, data infrastructure, and process performance baselines.

You receive

Operational assessment report

How we work with you

We were built for the hard version of AI adoption: real processes, legacy systems, and imperfect data.

Outcomes before deliverables
We agree on what success looks like and how it'll be measured before the work starts.
Operational and technical depth
The same team understands your floor and your architecture, so nothing gets lost in translation.
Evidence over assumptions
Process mining and data analysis drive the recommendations, not opinions.
Built around your people
We design AI into the way your team already works, because adoption is what makes a system pay off.
Security and governance from day one
We build to your security, compliance, and governance requirements from the first line of code.

Where we focus

  • Healthcare

    Care delivery workflows, patient processing, and predictive resource allocation.

  • Technology

    Product delivery pipelines and engineering workflows that scale with the platform.

  • Financial services

    Compliance operations, risk monitoring, and predictive analytics for credit, fraud, and operational exposure.

  • Logistics

    Supply chain visibility, dwell time, predictive maintenance, and route intelligence.

  • Enterprise SaaS

    Onboarding, predictive customer health scoring, and customer success operations.

Field notes on putting AI to work

Practical writing for operators, from a first agent to company-wide change.

Read all insights

Tell us where the work gets stuck.

A first conversation costs nothing and commits you to nothing. Bring the process that frustrates you most.

Book a consultation

Visit2389 Main St, Ste 100
Glastonbury, CT 06033

Call(860) 321-1121

Emailrmcqueen@augmentationcg.com